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Returns Policy

Don’t like the item? No problem, just send it back and receive a full refund.
Nearly all refunds are processed the day they are received!

At Elysian Deal, we make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 14 days to change your mind on any of your purchases from this website. Your right to cancel starts from the date you receive your Order Confirmation and ends 14 days later. Further details regarding your rights to return items can be found by accessing our terms and conditions.

Conditions for the return of items

The item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras.

Earrings, belly bars or other items of pierced jewellery cannot be returned unless they are found to have manufacturing faults.

If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.

Certain watches require adjustment to ensure good fit. Please refer to our bracelet adjustment policy at the following link to maintain your refund eligibility.

Sealed stationery products cannot be returned if the seal has been ripped or torn off. Sealed stationery products (e.g., notepads) are sealed to protect the quality of the item and cannot be resold once opened.

How to return items

Items must be returned with a cover note detailing the reason for the return. When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund.

Refunds

We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

Return Address:

Please do not return the product to the published address at our web site. While you decide to return for any of the conditions described in this policy, our terms and conditions policies, please immediately contact us by phone or our email at contact@elysiandeal.com. We will send you instruction to send the product to our nearest store located in your country or overseas.

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