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FAQs

Please browse below questions which are frequently asked and their corresponding answers. Or alternatively, contact us over email and phone for any concern.

My order hasn’t arrived yet?

While the vast majority of items do arrive on time, there are occasional postage delays, especially at this time of the year. Invariably domestic orders will turn up within a couple of days, but if after 10 working days your item hasn’t arrived please email support@elysiandeal.com. We will begin a lost in post claim, and issue you with either a replacement or a refund immediately.

What if my watch stops working?

If you suspect your item is faulty please contact us immediately so that we can send you nearest store address to return the products.

We recommend using a special delivery service so that the item is insured and trackable on it’s way back. Retain your receipt for postage and we will reimburse you for the cost if a manufacturing fault is confirmed.

When will I be refunded?

The returns department will process all refunds as quickly as possible. We ask for up to 14 working days for refunds to be processed. The Returns department cannot be reached via the phone, but if after 14 days you haven’t received your refund please contact us at support@elysiandeal.com.

What if I order a watch and I don’t like it?

We operate a full 14 days refund policy, where if you change your mind on any purchase you can return it to us within 14 days for a full refund. All we ask is that the watch is returned to us unworn.

Do your watches come in boxes?

Yes, all of our watches come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. An example picture of product packaging is listed on each product details page.

We do not sell loose, unboxed watches.

Do your watches come with guarantees?

Yes, all of our watches come with the full international manufacturer’s guarantee. You can purchase from us assured with the knowledge that your watch is fully guaranteed.

Do you ship to international locations?

Yes. Simply checkout as usual. All delivery options are displayed in the checkout process. We will send you the tracking URL once you complete the purchase of your items.

How much is delivery?

Delivery is free of charge for all orders worldwide. We are offering 100% Free Shipping to all the courtries. All items are shipped from our China Stores.

Can you deliver to work addresses?

Yes. You can choose to have your purchases delivered to an alternate work or residential addresses without a problem. Simply specify your chosen delivery address in the checkout.

Reach us by email any time! We’ll do our best to respond as quickly as possible.
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